Under the administrative field of the Ministry of Justice a number of services are offered that are essential to business start-up and operation. These services have been substantially invested in - for example, a company registration portal has been created and the availability of various services has been simplified and accelerated. After a substantial development period it is natural to take "time off"; to evaluate the work done within the bigger picture and set new goals for the future development of services.
The study aims to gather information on public services offered to companies – to map the services and from the gathered information to assess the quality and accessibility of public services. The study addresses the following public service in the administrative field of the Ministry of Justice:
- services in connection with the launch of business;
- services in connection with company restructuring activities;
- commercial register and the register of economic activities;
- land registry operations;
- notary-related activities;
- order for payment-related activities;
- enforcement procedure-related activities;
- insolvency procedure-related activities;
- communication with the court.
The study consists of three phases: mapping the services and their appropriate grouping, focus groups with service users and after that a questionnaire among companies.
The study is carried out in cooperation with PricewaterhouseCoopers.