The aim of the development program supporting the organization of local government services is to increase the professional knowledge and skills of officials in the organization and development of local government services. In particular, the focus is on the possibilities of applying different modern approaches to organize services more effectively and based on the needs of the target group.
Within the framework of the training, the team develops and improves one specific service through the entire program using the design print method and communicates with various service beneficiaries and partners during the training. The aim of the program is to combine the competencies of local government service organization (local government organization, service financing organization, knowledge of target group needs, etc.) and universal service development logic (incl. Business process logic, process mapping, performance and efficiency measurement, etc.) into a comprehensive program.
In 2020-2021, Praxis in cooperation with the design agency Velvet, will carry out a development program for ten local government teams.